Primrose School of West Lake Hills
Repeat pattern: the same regulatory standard was cited more than once within a 60-month window.
Regulatory record
Compiled from the originating licensing authority. Each item links to its source. Severity marked “(inferred)” was derived from the citation, not assigned by the authority.
- Serious
During the investigation, CCR discovered that on 9/10/25, a child in care, with a known nut allergy, was served a muffin containing almond four, that resulted in the child becoming sick.
source: Texas HHSC CCR verify - Serious
This investigation concluded that a child, in September of 2024, sustained in injury in care, that required medical treatment, and the operation did not notify CCR, per minimum standards.
source: Texas HHSC CCR verify - Critical
The operation, failed to notify CCR, within two days, of an incident that placed a child at risk of harm.
source: Texas HHSC CCR verify - source: Texas HHSC CCR
- source: Texas HHSC CCR
- Serious
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
source: Texas HHSC CCR verify - Critical
Caregivers did not know the number of children they were responsible for, The two caregivers initially reported having seven children but actually had six, which was only realized after the discrepancy was pointed out.
source: Texas HHSC CCR verify - source: Texas HHSC CCR
- Serious
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
source: Texas HHSC CCR verify - Serious
Eight out of the ten staff files reviewed did not have proof of orientation to the center.
source: Texas HHSC CCR verify - source: Texas HHSC CCR
- Critical
A caregiver did not show good judgment when she duct taped a child's shoes to his feet.
source: Texas HHSC CCR verify - source: Texas HHSC CCR
- Serious
The required annual sanitation inspection was not available for review.
source: Texas HHSC CCR verify - Critical
One class reported that they had 6 children in care. When counted there are at total of seven children in the classroom.
source: Texas HHSC CCR verify - Moderate
Current feeding instructions for four children were not available for review.
source: Texas HHSC CCR verify - source: Texas HHSC CCR
- Critical
During the walk through of the infant classroom two infants were observed sleeping in restrictive devices. This was corrected when the caregiver moved the infants to cribs.
source: Texas HHSC CCR verify - source: Texas HHSC CCR
- Critical
Based on evidence obtained during the investigation, good judgment was not being used by a caregiver when a bottle was not checked before being given to a child. This was corrected immediately after the incident when caregivers received write ups, and retraining was provided for all infant staff.
source: Texas HHSC CCR verify - source: Texas HHSC CCR
- Moderate
Based on evidence obtained during the investigation, the standard for sharing the illness report within 48 hours, has been found deficient.
source: Texas HHSC CCR verify - source: Texas HHSC CCR
- Serious
There were more than one food allergy plan that did not have the parent's signature.
source: Texas HHSC CCR verify - source: Texas HHSC CCR
- Moderate
The Children's Product certificates was last updated on 3-11-2020.
source: Texas HHSC CCR verify
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- Texas HHSC CCR — https://data.texas.gov
Independent data record assembled from public licensing sources. Not legal advice; not affiliated with any government agency or law firm.