FORENSIC PROVIDER RECORD

Pinnacle Montessori

ADDRESS111 EXETER PLACE DR SAN ANTONIO TX 78253 7094
LOCATIONSAN ANTONIO · BEXAR · TX
LICENSE STATUSactive
LICENSE NO.1355149 (active)
OPERATORVictoria Serna

Repeat pattern: the same regulatory standard was cited more than once within a 60-month window.

Regulatory record

Compiled from the originating licensing authority. Each item links to its source. Severity marked “(inferred)” was derived from the citation, not assigned by the authority.

  1. 2026-04-29 · VIOLATIONSerious

    Two fire extinguisher have not been serviced, as required.

    source: Texas HHSC CCR verify
  2. 2026-04-27 · VIOLATIONCritical

    The operation does not have a current fire inspection available for review.

    source: Texas HHSC CCR verify
  3. 2026-04-13 · VIOLATIONSerious

    A current health inspection was not avaiable for review.

    source: Texas HHSC CCR verify
  4. 2026-04-13 · INSPECTION
    source: Texas HHSC CCR
  5. 2026-03-23 · VIOLATIONCritical

    The operation did not have a current fire inspection.

    source: Texas HHSC CCR verify
  6. 2026-03-23 · INSPECTION
    source: Texas HHSC CCR
  7. 2026-02-23 · VIOLATIONSerious

    It was observed that classroom 2 was out of ratio. Three caregiver's had 11 children in care. The ages of the children 4 month, 4 month, 7 month, 7 month, 9 month, 11 month, 11 month, 11 month, 12 month, 13 month, and 14 month old.

    source: Texas HHSC CCR verify
  8. 2026-02-23 · VIOLATIONSerious

    It was observed in room 2 that a cabinet was missing a drawer door, creating a hazard. One chair in room 8 was observed broken. One wheel on a scooter board was missing. The boards on two garden beds were observed broken, creating a harzard. The bottom of the metal fence located in the garden play area was bent, creating a tripping hazard. Several boards on the wooden fence had nails that were protuding. Note: The wooden chair was removed from the classroom, the scooter was removed from the playground, and the drawer was fixed during inspection.

    source: Texas HHSC CCR verify
  9. 2026-01-22 · VIOLATIONSerious

    RECITE; Two staff member files reviewed did not have first aid and CPR training available for review.

    source: Texas HHSC CCR verify
  10. 2026-01-22 · INSPECTION
    source: Texas HHSC CCR
  11. 2025-12-16 · VIOLATIONModerate

    One file reviewed lacked notarized affidavit.

    source: Texas HHSC CCR verify
  12. 2025-12-16 · VIOLATIONModerate

    The operation did not have updated infant feeding instructions for the 9 infants enrolled.

    source: Texas HHSC CCR verify
  13. 2025-12-16 · VIOLATIONSerious

    During inspection I observed a chair was broken. Note: Corrected at inspection when chair was removed.

    source: Texas HHSC CCR verify
  14. 2025-12-16 · VIOLATIONSerious

    Two staff member files reviewed did not have first aid and CPR training available for review.

    source: Texas HHSC CCR verify
  15. 2025-12-16 · INSPECTION
    source: Texas HHSC CCR
  16. 2025-12-08 · VIOLATIONMinor

    The director credential expired on 9/30/2025.

    source: Texas HHSC CCR verify
  17. 2025-12-08 · VIOLATIONModerate

    Director lacked 25 hours of annual training.

    source: Texas HHSC CCR verify
  18. 2025-11-06 · VIOLATIONSerious

    The wooden garden bed was observed with broken wooden boards that had nails that were protouding out. I observed two pieces of broken wood in the garden. I observed a wooden board with a nail protuding out, in the garden outside by the cabinet located outside the classroom door.

    source: Texas HHSC CCR verify
  19. 2025-11-06 · VIOLATIONCritical

    The operation failed to follow the probation conditions on ratios and health practices. The infant room 4 was observed out of ratio when one caregiver had 7 infants napping. The wooden garden bed was broken with nails protuding, two broken pieces of wood, and a wooden board with a nail protuding was observed in the garden.

    source: Texas HHSC CCR verify
  20. 2025-11-06 · VIOLATIONSerious

    It was deteremined that caregiver in room 4 had 7 infants in care. The infants are 13 month, 13 months, 13 months, 14 month, 14 months, 14 months and 15 months old. Based of ages of the infants caregiver can only have 5 children to herself.

    source: Texas HHSC CCR verify
  21. 2025-11-06 · INSPECTION
    source: Texas HHSC CCR
  22. 2025-09-18 · VIOLATIONSerious

    The wooden fence in the playground has several screws that are protoding, and several wooden boards on the fence were oberved to be popping out of place, exposing the screws. During inspection it was observed in the garden area, a wooden board on the ground with a screw that was protuding out, creating a hazard.

    source: Texas HHSC CCR verify
  23. 2025-09-18 · VIOLATIONMinor

    Three of ten children's records reviewed lacked health statement.

    source: Texas HHSC CCR verify
  24. 2025-09-18 · INSPECTION
    source: Texas HHSC CCR
  25. 2024-12-12 · VIOLATIONSerious

    A health inspection has not been obtained within the past 12 months.

    source: Texas HHSC CCR verify
  26. 2024-12-12 · VIOLATIONSerious

    Garbage was observed accessible to the children in care as the lid on the trash did not completely close. Note: This was corrected at inspection as the trash can was replaced during inspection.

    source: Texas HHSC CCR verify
  27. 2024-12-12 · VIOLATIONSerious

    The carbon monoxide detector was not checked for the month of October.

    source: Texas HHSC CCR verify
  28. 2024-12-12 · VIOLATIONCritical

    Spray bottles containing diluted bleach solution were observed accessible to the children in care. Note: This was corrected at inspection as the bottles were placed in a high cabinet.

    source: Texas HHSC CCR verify
  29. 2024-12-12 · VIOLATIONModerate

    Activity plans for infants have not been created.

    source: Texas HHSC CCR verify
  30. 2024-12-12 · INSPECTION
    source: Texas HHSC CCR
  31. 2024-11-06 · VIOLATIONCritical

    Two caregivers were observed caring for children without an eligible background check result.

    source: Texas HHSC CCR verify
  32. 2024-11-06 · VIOLATIONSerious

    Based on the investigation conducted, there is sufficient evidence to state there are no toys present in the classroom.

    source: Texas HHSC CCR verify
  33. 2024-11-06 · INSPECTION
    source: Texas HHSC CCR
  34. 2024-09-10 · VIOLATIONSerious

    Ceilings tiles were observed still damaged due to a water leak in the ceiling.

    source: Texas HHSC CCR verify
  35. 2024-09-10 · VIOLATIONCritical

    Based on the DFPS investigation conducted, there is sufficient evidence to state situations that placed children at risk were not reported to the children's parents.

    source: Texas HHSC CCR verify
  36. 2024-09-10 · VIOLATIONCritical

    Based on the DFPS investigation conducted, there is sufficient evidence to state that situations that placed children at risk were not reported to Child Care Regulation.

    source: Texas HHSC CCR verify
  37. 2024-09-10 · VIOLATIONSerious

    Based on the DFPS investigation conducted, there is sufficient evidence to state staff did not have access to tracking systems such as attendance roosters.

    source: Texas HHSC CCR verify
  38. 2024-09-10 · VIOLATIONModerate

    Based on the DFPS investigation conducted, there is sufficient evidence to state that incident reports were not created for situations that placed children at risk.

    source: Texas HHSC CCR verify
  39. 2024-09-10 · INSPECTION
    source: Texas HHSC CCR
  40. 2024-09-10 · INSPECTION
    source: Texas HHSC CCR
  41. 2024-08-23 · VIOLATIONSerious

    Ceilings tiles were observed to still damaged due to a water leak in the ceiling.

    source: Texas HHSC CCR verify
  42. 2024-08-23 · INSPECTION
    source: Texas HHSC CCR
  43. 2024-07-26 · VIOLATIONSerious

    Ceilings tiles were damaged due to a water leak in the ceiling.

    source: Texas HHSC CCR verify
  44. 2024-07-26 · VIOLATIONSerious

    Permit holder is not complying with the with the child-care licensing law found in Chapter 42 of the Human Resources Code, the applicable minimum standards, and other applicable rules in the Texas Administrative Code

    source: Texas HHSC CCR verify
  45. 2024-07-26 · VIOLATIONCritical

    Child Care Regulation was not notified of an incident where a two year old child was left unsupervised for four minutes.

    source: Texas HHSC CCR verify
  46. 2024-07-26 · VIOLATIONModerate

    Based on the investigation conducted, it was determined that an incident report was not generated for the incident that placed a child at risk. A two year old was left unsupervised for four minutes.

    source: Texas HHSC CCR verify
  47. 2024-07-26 · VIOLATIONCritical

    Caregivers was unaware they were responsible for a two year old child who was left unsupervised for four minutes.

    source: Texas HHSC CCR verify
  48. 2024-07-26 · VIOLATIONCritical

    A two year old child was left unsupervised for four minutes.

    source: Texas HHSC CCR verify
  49. 2024-07-26 · VIOLATIONSerious

    Based on the investigation conducted, there is sufficient evidence to state a caregiver was left with 35 children in care.

    source: Texas HHSC CCR verify
  50. 2024-07-26 · INSPECTION
    source: Texas HHSC CCR
  51. 2024-07-03 · VIOLATIONCritical

    A caregiver without an eligible background check was observed caring for children during the inspection.

    source: Texas HHSC CCR verify
  52. 2024-07-03 · INSPECTION
    source: Texas HHSC CCR
  53. 2024-07-02 · VIOLATIONCritical

    Caregivers did not know the children they are responsible for.

    source: Texas HHSC CCR verify
  54. 2024-07-02 · VIOLATIONSerious

    Multiple classes were observed exceeding the ratio with one caregiver.

    source: Texas HHSC CCR verify
  55. 2024-07-02 · VIOLATIONCritical

    A 15 year old child was observed present at the operation without a background check.

    source: Texas HHSC CCR verify
  56. 2024-07-02 · VIOLATIONCritical

    Multiple caregivers did not know the number of the children they are responsible for.

    source: Texas HHSC CCR verify
  57. 2024-07-02 · INSPECTION
    source: Texas HHSC CCR
  58. 2024-05-30 · VIOLATIONSerious

    A food allergy plan was not obtained for a child with a diagnosed food allergy.

    source: Texas HHSC CCR verify
  59. 2024-05-30 · INSPECTION
    source: Texas HHSC CCR
  60. 2024-04-11 · VIOLATIONSerious

    Caregivers admitted to washing bibs in the hand washing sink, and lunch dishes were found in a hand washing sink.

    source: Texas HHSC CCR verify
  61. 2024-04-11 · INSPECTION
    source: Texas HHSC CCR
  62. 2024-02-06 · VIOLATIONSerious

    One caregiver was missing four hours of pre-service training.

    source: Texas HHSC CCR verify
  63. 2024-02-06 · INSPECTION
    source: Texas HHSC CCR
  64. 2024-01-18 · VIOLATIONSerious

    Cabinets in 2 classrooms had loose hinges which could cause the doors to fall off and possibly injury a child.

    source: Texas HHSC CCR verify
  65. 2024-01-18 · INSPECTION
    source: Texas HHSC CCR
  66. 2024-01-04 · VIOLATIONSerious

    Cabinet located in the two-year-old classroom was not in good repair resulting in the cabinet door falling off.

    source: Texas HHSC CCR verify
  67. 2024-01-04 · VIOLATIONCritical

    Operation staff did not exercise good judgment when leaving an unattached cabinet door propped on the wall in the classroom resulting in it falling on a two year old child.

    source: Texas HHSC CCR verify
  68. 2024-01-04 · INSPECTION
    source: Texas HHSC CCR
  69. 2023-12-08 · VIOLATIONSerious

    One out ten staff files reviewed during inspection did not have current First Aid and CPR training.

    source: Texas HHSC CCR verify
  70. 2023-12-08 · INSPECTION
    source: Texas HHSC CCR
  71. 2023-11-08 · VIOLATIONSerious

    The operation did not have a current health inspection.

    source: Texas HHSC CCR verify
  72. 2023-11-08 · INSPECTION
    source: Texas HHSC CCR
  73. 2023-08-31 · VIOLATIONCritical

    A caregiver was observed caring for children without an eligible background check result.

    source: Texas HHSC CCR verify
  74. 2023-08-31 · INSPECTION
    source: Texas HHSC CCR
  75. 2023-08-16 · VIOLATIONModerate

    Based on the investigation conducted, there is sufficient evidence that the operation did not gather medical documentation for the child's special need.

    source: Texas HHSC CCR verify
  76. 2023-08-16 · INSPECTION
    source: Texas HHSC CCR
  77. 2023-07-24 · VIOLATIONSerious

    The three year old classroom was observed out of ratio as there was one caregiver to 16 children. The correct ratio is one caregiver to 15 children. Note: This was corrected at inspection as a second caregiver stepped in the classroom.

    source: Texas HHSC CCR verify
  78. 2023-07-24 · VIOLATIONCritical

    A caregiver did not exercise good judgment when forcefully rocking the crib that a swaddled three-month-old was laying in.

    source: Texas HHSC CCR verify
  79. 2023-07-24 · VIOLATIONCritical

    The Safe Exception form for an infant observed swaddled did not include the medical reason for swaddling a three month old infant.

    source: Texas HHSC CCR verify
  80. 2023-07-24 · INSPECTION
    source: Texas HHSC CCR
  81. 2023-06-22 · VIOLATIONCritical

    There was an infant sleeping on a restrictive device without an a sleep exception form on file.

    source: Texas HHSC CCR verify
  82. 2023-06-22 · VIOLATIONCritical

    There was approximately one inch thread of a screw exposed on the blue, yellow and green play structure.

    source: Texas HHSC CCR verify
  83. 2023-06-22 · VIOLATIONCritical

    A caregiver was present and in ratio with an ineligible background check on 5/25/2023, 5/26/2023 and 5/30/2023. Note, caregiver removed them self from the classroom and left the premises on 5/30/2023.

    source: Texas HHSC CCR verify
  84. 2023-06-22 · INSPECTION
    source: Texas HHSC CCR
  85. 2023-06-22 · INSPECTION
    source: Texas HHSC CCR
  86. 2023-04-27 · VIOLATIONCritical

    Child Care Regulation (CCR) was not notified by the operation staff of a child left unsupervised.

    source: Texas HHSC CCR verify
  87. 2023-04-27 · VIOLATIONCritical

    Based on the investigation conducted, there is reason to believe a 20-month-old child was alone for 38 minutes in a restroom.

    source: Texas HHSC CCR verify
  88. 2023-04-27 · VIOLATIONCritical

    Based on the evidence conducted, there is sufficient evidence to state caregivers were not aware that a 20 month old left the group, therefore, the child became unsupervised.

    source: Texas HHSC CCR verify
  89. 2023-04-27 · VIOLATIONModerate

    Based on the investigation conducted, there sufficient evidence to state the person in charge did not have access to records.

    source: Texas HHSC CCR verify
  90. 2023-04-27 · VIOLATIONSerious

    Garbage was observed accessible to the children in care as the trash can did not have a lid placed on it.

    source: Texas HHSC CCR verify
  91. 2023-04-27 · INSPECTION
    source: Texas HHSC CCR
  92. 2023-04-27 · INSPECTION
    source: Texas HHSC CCR
  93. 2023-03-27 · VIOLATIONSerious

    Child was observed not washing hands after toileting. Note: This was corrected at inspection when the child washed their hands.

    source: Texas HHSC CCR verify
  94. 2023-03-27 · VIOLATIONCritical

    A caregiver incorrectly stated there were 16 children in care when there were actually 14. Note: This was corrected at inspection when the caregiver counted again and gave the correct count of children in their care.

    source: Texas HHSC CCR verify
  95. 2023-03-27 · INSPECTION
    source: Texas HHSC CCR
  96. 2023-03-23 · VIOLATIONCritical

    Upon conducting the follow up for inspection, it was observed that repairs have not been conducted to successfully obtain a passing fire inspection. The report advising of corrections needed was done 7/2022.

    source: Texas HHSC CCR verify
  97. 2023-02-03 · VIOLATIONModerate

    Recited: Personnel files have not been assembled/completed for employees. Director is still in the process of completing them.

    source: Texas HHSC CCR verify
  98. 2023-02-03 · VIOLATIONSerious

    Recited: Needed repairs remain to be made to remove all damaged ceiling tiles. New tiles have been purchased and are ready for replacement.

    source: Texas HHSC CCR verify
  99. 2023-01-05 · VIOLATIONSerious

    Recited: The ceiling tiles in the operation had multiple water stains and leaks.

    source: Texas HHSC CCR verify
  100. 2023-01-05 · VIOLATIONSerious

    In the toddler classroom a toilet brush and plunger were found in the children's restroom. This was corrected when the director had an employee remove these items during inspection.

    source: Texas HHSC CCR verify
  101. 2023-01-05 · VIOLATIONSerious

    Recited: The operation lacks a current fire inspection.

    source: Texas HHSC CCR verify
  102. 2023-01-05 · VIOLATIONSerious

    A toddler class was observed as they came in from outdoors. They did not immediately wash their hands before being allowed to play with toys at their tables. This was corrected at inspection when an assistant caregiver began helping each child wash their hands.

    source: Texas HHSC CCR verify
  103. 2023-01-05 · VIOLATIONModerate

    Recited: Two of the ten files reviewed did not contain the Parent Handbook Acknowledgment form signed.

    source: Texas HHSC CCR verify
  104. 2023-01-05 · VIOLATIONModerate

    Recited: Two out of ten personnel files were provided during the follow up inspection. The additional files were unavailable and incomplete.

    source: Texas HHSC CCR verify
  105. 2023-01-05 · INSPECTION
    source: Texas HHSC CCR
  106. 2023-01-05 · INSPECTION
    source: Texas HHSC CCR
  107. 2022-11-28 · VIOLATIONSerious

    The sheets in one of the infant rooms did not fit properly.

    source: Texas HHSC CCR verify
  108. 2022-11-28 · VIOLATIONCritical

    When speaking to two caregivers in classrooms, they were not aware of the ages of the children that were caring for.

    source: Texas HHSC CCR verify
  109. 2022-11-28 · VIOLATIONModerate

    The personnel records were not available during the time of the inspection and were not reviewed.

    source: Texas HHSC CCR verify
  110. 2022-11-28 · VIOLATIONSerious

    A trash can observed in a toddler classroom bathroom was observed to be full of trash and did not have a lid covering it. A trash can outside was observed to be tipped over and there was trash scattered on the ground.

    source: Texas HHSC CCR verify
  111. 2022-11-28 · VIOLATIONModerate

    Two of the ten files reviewed did not contain the Parent Handbook Acknowledgment form signed.

    source: Texas HHSC CCR verify
  112. 2022-11-28 · VIOLATIONSerious

    A trash can observed in a toddler classroom bathroom was observed to be full of trash and did not have a lid covering it. Note: This was corrected when a trash can lid was obtained and put on top of the trash can.

    source: Texas HHSC CCR verify
  113. 2022-11-28 · VIOLATIONSerious

    During the inspection there was not a fire inspection available for review.

    source: Texas HHSC CCR verify
  114. 2022-11-28 · VIOLATIONModerate

    Director was not present during the inspection and the person in charge was unable to provide essential information due to lack of knowledge.

    source: Texas HHSC CCR verify
  115. 2022-11-28 · VIOLATIONSerious

    The ceiling tiles in the operation had multiple water stains and leaks.

    source: Texas HHSC CCR verify
  116. 2022-11-28 · VIOLATIONSerious

    Three of the ten files reviewed were missing update immunizations.

    source: Texas HHSC CCR verify
  117. 2022-11-28 · VIOLATIONModerate

    In observing the infant rooms, the monthly written feeding instructions had not been updated in over thirty days.

    source: Texas HHSC CCR verify
  118. 2022-11-28 · VIOLATIONSerious

    A caregiver was observed to be on her cell phone while supervising children

    source: Texas HHSC CCR verify
  119. 2022-11-28 · INSPECTION
    source: Texas HHSC CCR
  120. 2022-08-22 · VIOLATIONCritical

    Based on the investigation conducted, there is evidence to state a caregiver did not exercise good judgment when allowing children to play with the water in the toilet during a lockdown drill.

    source: Texas HHSC CCR verify
  121. 2022-08-22 · INSPECTION
    source: Texas HHSC CCR
  122. 2022-07-22 · VIOLATIONCritical

    A fire inspection has not been conducted at the operation in the past 12 months.

    source: Texas HHSC CCR verify
  123. 2022-07-22 · INSPECTION
    source: Texas HHSC CCR
  124. 2022-02-09 · VIOLATIONModerate

    One classroom did not have the sleeping mats labeled with the child's name or an assigned number. One classroom did not have a number/child assignment map available.

    source: Texas HHSC CCR verify
  125. 2022-02-09 · INSPECTION
    source: Texas HHSC CCR
  126. 2022-01-26 · VIOLATIONCritical

    A caregiver gave an incorrect count of the children in care. Note: This was corrected at inspection as the caregiver gave a correct count after counting again.

    source: Texas HHSC CCR verify

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DATA PROVENANCE

Independent data record assembled from public licensing sources. Not legal advice; not affiliated with any government agency or law firm.