FORENSIC PROVIDER RECORD

The Learning Experience

ADDRESS701 FM 685 PFLUGERVILLE TX 78660 2899
LOCATIONPFLUGERVILLE · TRAVIS · TX
LICENSE STATUSactive
LICENSE NO.1344244 (active)
OPERATORPhoenix Sossen

Repeat pattern: the same regulatory standard was cited more than once within a 60-month window.

Regulatory record

Compiled from the originating licensing authority. Each item links to its source. Severity marked “(inferred)” was derived from the citation, not assigned by the authority.

  1. 2026-06-09 · VIOLATIONModerate

    8 out of 16 children's infant feeding sheets had not been updated within the last 30 days.

    source: Texas HHSC CCR verify
  2. 2026-06-09 · INSPECTION
    source: Texas HHSC CCR
  3. 2026-03-24 · VIOLATIONCritical

    Information obtained throughout the investigation shows that a caregiver left a child alone in a classroom. The assigned caregiver left the area without verifying the child?s whereabouts, resulting in a lapse in supervision.

    source: Texas HHSC CCR verify
  4. 2026-03-24 · VIOLATIONSerious

    Information obtained throughout the investigation shows that the caregiver did not share relevant information with the incoming caregiver, including parent instructions and details about the child. As a result, continuity of care was not maintained.

    source: Texas HHSC CCR verify
  5. 2026-03-24 · VIOLATIONCritical

    Information obtained throughout the investigation shows that the caregiver did not ensure she knew which children she was responsible for. As a result, a child was left behind in the classroom.

    source: Texas HHSC CCR verify
  6. 2026-03-24 · INSPECTION
    source: Texas HHSC CCR
  7. 2026-02-11 · VIOLATIONSerious

    A caregiver was out of ratio, when she was observed caring for 7 children instead of 5.

    source: Texas HHSC CCR verify
  8. 2026-02-11 · VIOLATIONModerate

    Information obtained throughout the investigation shows the caregivers reported they used physical force to make a child nap or rest during naptime.

    source: Texas HHSC CCR verify
  9. 2026-02-11 · VIOLATIONCritical

    Information obtained throughout the investigation shows the operation did not report an occurrence that placed a child at risk for injury or harm as required.

    source: Texas HHSC CCR verify
  10. 2026-02-11 · INSPECTION
    source: Texas HHSC CCR
  11. 2026-02-11 · INSPECTION
    source: Texas HHSC CCR
  12. 2025-10-17 · VIOLATIONSerious

    Upon arrival, observed two caregivers in one classroom with 16 children; SAG - 17 months. This was corrected when the second caregiver in one of the groups arrived to work.

    source: Texas HHSC CCR verify
  13. 2025-10-17 · INSPECTION
    source: Texas HHSC CCR
  14. 2025-10-14 · VIOLATIONSerious

    Observed the Sit-Up Support Ring being used by an 5 month old infant as a tummy time support pillow. This was corrected when the caregiver removed the Sit-Up support ring from the infant's chest.

    source: Texas HHSC CCR verify
  15. 2025-06-26 · VIOLATIONModerate

    During the follow up inspection, it was found that the teachers were signing and dating the infant feeding instructions.

    source: Texas HHSC CCR verify
  16. 2025-06-26 · VIOLATIONSerious

    The toddlers' hands were not washed before eating their breakfast/snack. Prior to mealtime, they were observed playing with toys in the classroom.

    source: Texas HHSC CCR verify
  17. 2025-06-26 · INSPECTION
    source: Texas HHSC CCR
  18. 2025-06-12 · VIOLATIONCritical

    An active background check was unavailable to review for one caregiver who was present and supervising children. This was corrected when the caregiver left the operation.

    source: Texas HHSC CCR verify
  19. 2025-06-12 · VIOLATIONCritical

    One caregiver did not know how many children she was supervising. This was corrected when the caregiver counted the children and corrected her initial answer.

    source: Texas HHSC CCR verify
  20. 2025-06-12 · VIOLATIONSerious

    There was standing water and debirs inside of the sensory table located on the playground. This was corrected when the director dump the water out of the sensory table.

    source: Texas HHSC CCR verify
  21. 2025-06-05 · VIOLATIONModerate

    Observed children in one classroom sitting at the table without an activity. This was corrected when the caregiver let the children play in centers.

    source: Texas HHSC CCR verify
  22. 2025-06-05 · VIOLATIONSerious

    In the toddler room, observed feeding bibs in the handwashing sink. This was correceted when the bibs were removed from the sink.

    source: Texas HHSC CCR verify
  23. 2025-06-05 · VIOLATIONModerate

    Observed three toddlers walking around the classroom with their training cups. This was corrected when the director sat each child down in a chair.

    source: Texas HHSC CCR verify
  24. 2025-06-05 · INSPECTION
    source: Texas HHSC CCR
  25. 2025-03-28 · VIOLATIONSerious

    A child was not provided nap or rest time even though the child was in care more than 5 hours.

    source: Texas HHSC CCR verify
  26. 2025-03-28 · VIOLATIONCritical

    It was found during an investigation that there was one incident where a child was unsupervised at the operation that was not reported to CCR.

    source: Texas HHSC CCR verify
  27. 2025-03-28 · VIOLATIONSerious

    The operation does not have a written operational policy that addresses suspension and expulsion.

    source: Texas HHSC CCR verify
  28. 2025-03-28 · VIOLATIONModerate

    There was no incident report written for an incident where a child was unsupervised at the operation or for behavioral issues with a child that occurred at the operation.

    source: Texas HHSC CCR verify
  29. 2025-03-28 · VIOLATIONSerious

    The operation failed to provide care consistent with the child?s needs when a child was served food that he was not supposed to consume on two separate dates while in care at the operation.

    source: Texas HHSC CCR verify
  30. 2025-03-28 · VIOLATIONModerate

    Multiple children were found during the investigation to have long waiting periods between activities and/or prolonged periods during which children stand or sit specifically at the front desk and/or in the director?s office.

    source: Texas HHSC CCR verify
  31. 2025-03-28 · INSPECTION
    source: Texas HHSC CCR
  32. 2025-03-25 · VIOLATIONCritical

    One caregiver did not know how many children she was responsible for during inspection.

    source: Texas HHSC CCR verify
  33. 2025-03-25 · VIOLATIONCritical

    One staff raised their voice while disciplining the child humiliating the child in the classroom in front of the other children and staff, blaming the child for being hit by another child while present at the operation. Specifically, using a harsh tone while telling the child it was their fault they were hit for following the other child.

    source: Texas HHSC CCR verify
  34. 2025-03-25 · VIOLATIONSerious

    The operation was found during an investigation to be serving candy, soda, and cupcakes to a child in care regularly which does meet the meals and snacks must follow the meal patterns established by the U.S. Department of Agriculture (USDA) Child and Adult Care Food Program (CACFP) that is administered by the Texas Department of Agriculture.

    source: Texas HHSC CCR verify
  35. 2025-03-25 · VIOLATIONCritical

    Good judgement-When a child was exhibiting behavior issues in the class, administration did not provide the caregivers additional resources or support to help the child and protect the safety of the other children in the classroom.

    source: Texas HHSC CCR verify
  36. 2025-03-25 · VIOLATIONCritical

    One child was unsupervised while present at the operation when the child was able to leave their classroom without the assigned caregiver being aware of their whereabouts in the operation.

    source: Texas HHSC CCR verify
  37. 2025-03-25 · VIOLATIONSerious

    The operation was found during an investigation to be out of ratio in one classroom when they had one caregiver with 18-20 children in a classroom that is only supposed to have 15 children with one caregiver.

    source: Texas HHSC CCR verify
  38. 2025-03-25 · VIOLATIONModerate

    It was found during an investigation that children are using tablets which is not part of the activity plan.

    source: Texas HHSC CCR verify
  39. 2025-03-25 · VIOLATIONModerate

    One child was found to be using a personal cellular phone and/or tablet throughout the day that exceeds one hour per day.

    source: Texas HHSC CCR verify
  40. 2025-03-25 · INSPECTION
    source: Texas HHSC CCR
  41. 2025-03-25 · INSPECTION
    source: Texas HHSC CCR
  42. 2025-03-17 · VIOLATIONModerate

    The operation did not share a copy of an incident report with a parent or obtain a parent's signature on it within 48 hours of when the incident occurred.

    source: Texas HHSC CCR verify
  43. 2025-03-17 · INSPECTION
    source: Texas HHSC CCR
  44. 2024-09-13 · VIOLATIONCritical

    During an investigation it was discovered the operation was not following the conditions placed on a background check.

    source: Texas HHSC CCR verify
  45. 2024-09-13 · VIOLATIONCritical

    During an investigation it was found that children are not being properly supervised when using the Make-Believe Room.

    source: Texas HHSC CCR verify
  46. 2024-09-13 · INSPECTION
    source: Texas HHSC CCR
  47. 2024-08-15 · VIOLATIONSerious

    The operation failed to properly notify CCR of an injury to a child that required medical treatment.

    source: Texas HHSC CCR verify
  48. 2024-08-15 · INSPECTION
    source: Texas HHSC CCR
  49. 2024-03-08 · VIOLATIONSerious

    The operation provided CCR with a falsified training certificate from Shade Tree Learning.

    source: Texas HHSC CCR verify
  50. 2024-03-08 · INSPECTION
    source: Texas HHSC CCR
  51. 2024-02-27 · VIOLATIONCritical

    Two caregivers in two classrooms did not know how many children they were responsible for. This was corrected at inspection when the caregivers were made aware of the correct number of children present in each classroom.

    source: Texas HHSC CCR verify
  52. 2024-02-27 · INSPECTION
    source: Texas HHSC CCR
  53. 2024-02-13 · VIOLATIONSerious

    The operation did not have a sanitation inspection completed in the last 12 months.

    source: Texas HHSC CCR verify
  54. 2024-02-13 · VIOLATIONCritical

    The operation did not have a fire inspection completed within the last 12 months.

    source: Texas HHSC CCR verify
  55. 2024-02-01 · VIOLATIONSerious

    The operation was not conducting monthly fire extinguisher inspections. This was corrected at inspection when the director conducted the monthly check of the fire extinguishers.

    source: Texas HHSC CCR verify
  56. 2024-02-01 · VIOLATIONSerious

    Two infant cribs did not have snug fitting sheets on the mattress. This was corrected at inspection when the caregivers changed the sheets.

    source: Texas HHSC CCR verify
  57. 2023-11-15 · VIOLATIONCritical

    A child was left on the playground for an unknown amount of time.

    source: Texas HHSC CCR verify
  58. 2023-11-15 · INSPECTION
    source: Texas HHSC CCR
  59. 2023-09-26 · VIOLATIONCritical

    Based on the information obtained, it was determined that an infant was observed sleeping on the floor on top of a boppy pillow.

    source: Texas HHSC CCR verify
  60. 2023-09-26 · INSPECTION
    source: Texas HHSC CCR
  61. 2023-05-30 · VIOLATIONCritical

    A child was left on the playground for approx. ten minutes.

    source: Texas HHSC CCR verify
  62. 2023-05-30 · INSPECTION
    source: Texas HHSC CCR
  63. 2023-03-08 · VIOLATIONMinor

    Hearing and vision screening was not available for review for three of the students records reviewed.

    source: Texas HHSC CCR verify
  64. 2023-03-08 · VIOLATIONCritical

    Caregiver with a pending background check was observed supervising children in care. The caregiver was asked to leave the operation during the inspection.

    source: Texas HHSC CCR verify
  65. 2023-03-08 · INSPECTION
    source: Texas HHSC CCR
  66. 2023-02-28 · VIOLATIONModerate

    Observed one caregiver supervising 10 children, ages 13 to 18 mos, during naptime. This was corrected when the second caregiver entered the classroom shortly after CCR.

    source: Texas HHSC CCR verify
  67. 2023-02-28 · VIOLATIONModerate

    Current infant feeding instructions were not available for review for ten of the 18 infant records reviewed

    source: Texas HHSC CCR verify
  68. 2023-02-28 · INSPECTION
    source: Texas HHSC CCR
  69. 2023-02-23 · VIOLATIONCritical

    A caregiver supervising children in care did not have a complete background check on file. This was corrected when the caregiver left the operation.

    source: Texas HHSC CCR verify
  70. 2022-11-14 · VIOLATIONCritical

    Per the investigation, it was deteremined that a child was left unattended while in care.

    source: Texas HHSC CCR verify
  71. 2022-11-14 · INSPECTION
    source: Texas HHSC CCR

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DATA PROVENANCE

Independent data record assembled from public licensing sources. Not legal advice; not affiliated with any government agency or law firm.